In the fast-paced realm of enterprise services, maintaining a consistent view of service status across various internal management systems can be a formidable challenge. This inconsistency often leads to costly disputes and can damage long-standing business relationships. Addressing this issue, the University of Technology Sydney, in collaboration with British Telecommunications plc, is excited to announce the expansion of our Blockchain-based Workflow and Policy Management Platform.

Project Overview

Our joint pilot project has successfully demonstrated the potential of Distributed Ledger Technologies (DLT) to mitigate service level agreement disputes and enhance service management through a Blockchain-enabled Inventory Management Minimum Viable Product (MVP). By integrating blockchain and smart contracts, we aim to establish an indisputable ground truth that ensures trust and transparency across all service management activities.

Goals and Innovation

The expanded project focuses on syncing workflows in commercial platforms like ServiceNow and Pega with DLT, ensuring a unified view of service statuses. Our smart contracts will automate workflow management, enforce policies, and facilitate seamless actions across platforms.

Privacy and Sovereignty

A significant component of our project is addressing the challenges of data privacy and sovereignty in blockchain applications. We are dedicated to developing robust mechanisms that protect data privacy while ensuring compliance with international data sovereignty laws.

Looking Forward

As we move forward, our objectives include:

• Developing a blockchain-based workflow and policy management MVP.

• Ensuring data sovereignty and privacy protection in multinational, decentralized environments.

• Seamlessly integrating MVP with commercial platforms for holistic workflow and policy management.

Research Project: Blockchain based Workflow and Policy Management Platform, funded by BT Australasia Pty Ltd